Privacy Policy

Residence Tokyo Co., Ltd. (hereafter “the Company”) realizes that giving sufficient consideration and conducting appropriate and careful handling, management and protection of the personal information of customers (hereafter “personal information”) is the foundation of our business activities and our social duty.

In order to fulfill this duty, the Company recognizes the importance and responsibility of managing personal information, and complies with the Act on the Protection of Personal Information (hereafter “the Act on the Protection of Personal Information”) and other related regulations. Furthermore, the Company revises the handling of personal information as necessary and continually strives to further improve the protection of personal information.

Handling policies related to the “Purpose for Acquiring, Using, and Protecting the Personal Information of Customers” are clearly stated on the website operated by the Company (hereafter “the Company Website”).

Policy for Protection of Personal Information

“Personal information” is information which can be used to identify customers. Specifically, the term refers to name, nationality, date of birth, gender, occupation, telephone number, address, email address or other information which can be used alone or in combination with other information to identify a certain individual.

〔#1〕Compliance with laws, regulations, and guidelines

When handling personal information, the Company thoroughly complies with the Act on the Protection of Personal Information and all other applicable laws, regulations, and guidelines. The Company conducts appropriate and careful handling of personal information.

〔#2〕Collection, use, and provision of personal information

The Company uses fair and appropriate methods to collect, use, and provide personal information. Excluding exceptions as recognized by law, the Company promises to use and provide personal information within the scope of purpose as disclosed on the Company Website and the usage purpose which is announced at the time that personal information is provided by customers.

〔#3〕Response to requests for disclosure, correction, etc. of information

The Company will respond quickly when receiving a request from a customer for notification of the usage purpose, suspension, restarting, correction, addition, disclosure, or discontinuation of use for the personal information of that customer.

〔#4〕Response to inquiries and complaints

Please direct inquiries to the person in charge. The Company will strive to provide appropriate and prompt response to inquiries from customers.

〔#5〕Revision and improvement of the personal information protection system

The Company will revise policies for protection of personal information as necessary and will continually strive to further improve/enhance the protection of personal information. Accordingly, policies are subject to revision without prior notice.